Director of Operations


Crisis Support Services of Nevada (CSSNV) was established as an outreach program of the University of Nevada, Reno in 1966 in response to the high rate of suicide in Nevada. Over the years, the CSSNV has continued to grow and evolve in response to community, state, and national needs. As the statewide crisis center, as well as one of twelve 988 Suicide & Crisis Lifeline National Backup Centers, CSSNV now addresses other crises such as sexual assault, domestic violence, substance abuse and child/elder abuse or neglect to mention just a few.


The Director of Operations is directly supervised by the Executive Director. The Director of Operations works closely with the Executive Director, Director of Programs, and Director of Human Resources in providing leadership to the CSSNV Team. The Director of Operations oversees a range of internal organizational operations, including financial systems and budgeting, grant and contract management, and information systems. The Director of Operations works closely with the executive team to strategize and develop short-term and long-term plans that increases operational efficiency, productivity, and success for CSSNV and those we serve.

CLASSIFICATION: Full-time, Salary – Exempt

COMPENSATION: $80,000 – $95,000 annually plus benefits

HOURS OF WORK: Monday-Friday, flexible hours


Supervisory Responsibilities

  • Participates in the hiring and training of the IT department staff and the Accounting and Finance Staff.
  • Organizes and oversees the work and schedules of the IT department and the Accounting and Finance department.
  • Participates in the professional development, performance coaching, and termination of employees as needed and in accordance with organization policy.


  • Adheres to organization policies and procedures, ensuring that laws and regulations are followed.
  • Assists the Executive Director in providing leadership and oversight for the organization’s day-to-day functions.
  • Participates in the development of the organization’s goals and objectives.
  • Participates in strategic planning and provides support and assistance in setting the direction of the organization’s programs and services.
  • Management and oversite of the IT, Finance and Data Analytics business functions.
  • Reviews, analyzes, and evaluates current operational process, procedures, and performance.
  • Develops and maintains oversight of easy to read and follow quantitative and qualitative metrics, guidelines, and standards to evaluate CSSNV’s efficiency and effectiveness; identifies opportunities for improvement.
  • Maximizes efficiency and productivity through extensive process analysis and interdepartmental collaboration.
  • Analyzes current operational processes and performance, recommending solutions that will improve day-to-day operations.
  • Enable IT and Financial staff to support and expand custom code driving automated financial and other business processes.
  • Participate in planning of CSSNV initiatives toward the advancement of a state-wide Crisis Response System.
  • Implements policies and procedures for the IT and Accounting and Finance departments.
  • Management of relationships with grantors and appropriate compliance, therein.
  • Facilitates backup support to grant billing processes, AR/AP, payroll, IT and systems infrastructure.
  • Oversees tracking and maintenance of new and ongoing grants and ensures files are updated and reporting is done in a timely manner.
  • Manages preparation and submission of materials for annual audit.
  • Responsible for maintenance and renewal of business-related insurance, permits and non-profit filings.
  • Project management as needed.
  • Represents CSSNV at public events, conduct presentations for community organizations, corporate donors, government agencies, etc.
  • Assists in developing inter-agency relations and networking with other community organizations.
  • Facilitates grantor site visits and agency accreditation/certification processes ensuring organizational compliance.
  • Acts as liaison with outside contractors for services.


  • Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Public Administration, Non-Profit Management, or related field desired. Equivalent work experience in a related field may be considered.
  • Minimum of seven years administrative experience required; non-profit and social services experience preferred.
  • Five years supervisory experience required with ability to motivate others.
  • Experience in grant writing and fund development required.
  • Demonstrated ability to develop collaborative and other innovative relationships among human services agencies to support services and funding required.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite. Knowledge of ETapestry or other Donor Management program a plus.
  • Experience with business operation functions with ability to analyze and problem-solve.
  • Understands volunteer management, recruitment, and retention.
  • Must maintain and adhere to ethics and confidentiality standards.
  • Good time management, organizational and record-keeping abilities.
  • Motivated self-starter, team player, able to work independently with limited supervision.
  • Basic office skills and familiarity with standard office administrative practices and procedures.
  • Ability to work with deadlines and remain calm under pressure.
  • Successful completion of 73 hours of Call Center training required after hire.
  • Must pass in-depth background check to include State and Federal criminal history and employment history.
  • Bi-lingual fluency a plus.


  • This job description does not state or imply that these are the only duties to be performed. The Director of Operations will be required to follow instructions and to perform duties as directed by their supervisor.


  • Address a cover letter discussing why you think you would be a good fit for the position and résumé to Director of Human Resources at