Crisis Intervention Support Specialist

Crisis Intervention Support Specialist – All Shifts Available

 

JOB DESCRIPTION

POSITION SUMMARY:

We are looking for candidates passionate about helping others on all shifts.

The Call Center Support Specialist provides 24/7/365 phone and text-based regarding crisis/suicide prevention, child/elder abuse and neglect, and health, welfare, human and social services referral services.

ESSENTIAL DUTIES & QUALIFICATIONS:

  • Answers Crisis Center lines and text messages, using the principles of active listening and de-escalation (based on Crisis Center protocols) to assess issues such as high-lethality suicidal callers, sexual assault, child abuse reports, elder abuse reports, substance abuse, information and referral resources and a variety of other issues.
  • Passion for Crisis Call Center’s mission of crisis and suicide intervention and delivering compassionate assistance for those in need.
  • Prior experience in call center, crisis hotline or information and referral service and/or two years of college in a related field a plus.
  • Ability to type and talk at the same time in a fast paced environment.
  • New employees must successfully complete 73 hours of training to include role-plays, crisis intervention, suicide, child/elder abuse and neglect, information and referral resource training, policies and procedures, etc.
  • Must pass State and Federal criminal background checks.

 

APPLICATION PROCESS:

  • Excellent position for college students, seniors and those looking for a second job. This position serves as an entry-point for people interested in the Human Services professions.
  • Address a cover letter and resume to Human Resource Office Manager. Please discuss why you think you’d be a good fit in your cover letter.

 

CRISIS CALL CENTER BACKGROUND:

Crisis Call Center was established as an outreach program of the University of Nevada, Reno in 1966 in response to the high rate of suicide in Nevada. Over the years, the Center has continued to grow and evolve in response to community needs. We now address other crisis situations such as sexual assault, domestic violence, substance abuse and child/elder abuse or neglect to mention just a few.

Job Type: Part-time

Salary: $12.00-13.00 /hour