Are you passionate about making a difference in people’s lives? Do you have a talent for providing compassionate support during challenging times? Crisis Support Services of Nevada (CSSNV) is looking for dedicated individuals to join our team as Crisis Counselors and answer phone calls or chat and text interactions received on the 988 Suicide & Crisis Lifeline in Nevada.

About Us

Crisis Support Services of Nevada (CSSNV) has been a lifeline for individuals in need, providing compassionate support and vital resources for over 50 years. As the designated 988 Suicide & Crisis Lifeline provider for Nevada, we offer an empathetic ear, a caring heart, and a helping hand to those facing life’s toughest challenges. Our services include crisis intervention, suicide prevention, and support for survivors of sexual assault.

The Role

As a Crisis Counselor I (Chat and Text or Voice), you will provide immediate support and intervention through voice calls. Utilizing active listening and de-escalation techniques, you will assess and address issues including high-lethality suicidal ideation, sexual assault, child and elder abuse, substance misuse, and other crises. Your role is crucial in delivering compassionate assistance and connecting individuals with the necessary resources.

Position Duties

  • Answer crisis calls, offering emotional support, crisis intervention, and resource referrals.
  • Utilize active listening and de-escalation techniques to assess and respond to individuals in crisis.
  • Conduct suicide risk assessments and develop safety plans with individuals expressing suicidal thoughts.
  • Provide information and referrals to appropriate resources, including mental health services, emergency
    assistance, and community programs.
  • Ensure the confidentiality and privacy of all individuals contacting the 988 Lifeline.
  • Accurately document interactions and interventions in the crisis management system.
  • Adhere to all CSSNV policies, procedures, and protocols, including passing State and Federal criminal
    background checks.
  • Work collaboratively with other crisis counselors, supervisors, and support staff to ensure comprehensive
    support for individuals in crisis.
  • Participate in ongoing training and professional development opportunities to enhance skills and
    knowledge in crisis intervention and support.

Required Qualifications

  • High school diploma or equivalent
  • 1 year of equivalent experience in a call center, crisis hotline, or information and referral service.
  • Ability to type and talk simultaneously in a fast-paced environment
  • Strong communication skills, both written and verbal
  • Ability to remain calm and effective in high-stress situations
  • Commitment to maintaining confidentiality and privacy
  • Willingness and ability to complete required trainings
  • Ability to pass State and Federal criminal background checks
  • Availability to work varied hours, including nights, weekends, and holidays.
  • Reliable high-speed internet connection
  • Ability to work independently and stay self-motivated in a remote work environment
  • Dedicated, quiet, and private workspace for handling sensitive and confidential conversations

The Highlights

  • Options for Chat & Text only or Voice calls only.
  • Part-Time – 24 hours per week.
  • Several openings on day, swing, and graveyard shifts.
  • Remote options for Nevadans statewide, hybrid options for those in Reno.
  • $18+ an hour, depending on experience.

How to Apply

Interested in joining our team? Click below to apply.

Questions?

If you have any questions about the position or the application process, please contact our HR department at hr@cssnv.org.