CRISIS CALL CENTER BACKGROUND: Crisis Call Center was established as an outreach program of the University of Nevada, Reno in 1966 in response to the high rate of suicide in Nevada. Over the years, the Center has continued to grow and evolve in response to community needs. We now address other crises such as sexual assault, domestic violence, substance abuse and child/elder abuse or neglect to mention just a few.

POSITION SUMMARY: This position will perform a wide variety of duties involved in providing direct support and advocacy for the rights and protection of victims of sexual assault and interpersonal violence.  Additional responsibilities that demand attention to detail, which include assisting with the daily operations of the advocacy service and ensuring that all data and client documentation is appropriately and confidentially maintained.

CLASSIFICATION:  Full-time – Salary – Exempt

COMPENSATION: $44,320 annually – plus benefits

HOURS OF WORK: Tuesday-Saturday



Direct Victim Advocacy Services and Crisis Intervention

  • Provides advocacy for survivors of Interpersonal Violence i.e.: sexual assault, domestic violence, stalking, and dating violence at the individual and system level.
  • Responds to cases of Intimate Violence: sexual assault, domestic violence, stalking, and dating violence, during and/or after business hours for shifts not covered by volunteers on a rotational basis with other SASS program staff.
  • Provides follow-up services for primary and secondary survivors of Intimate Violence as needed.
  • Effectively manages solid relationships with other agency partners.

Community Education and Outreach

  • Develops contacts and builds relationships with partner agencies and institutions to expand target communities.
  • Maintains programmatic related data collection.
  • Prepares monthly calendar schedules of educational presentations to targeted audiences about violence prevention and bystander interventions.
  • Coordinates and supervises outreach presentations with staff, interns, and volunteers.
  • Serves as backup with other presentations to schools, community groups, and others interested organizations on issues related to sexual assault, domestic violence, stalking and dating violence throughout the region.

Additional Duties

  • Participates in the development and administration of programmatic goals, objectives, and procedures.
  • Maintains accurate and complete files and data collection for all assigned programs.
  • Ensures that informational Crisis Support Services of Nevada materials are available for public distribution during all outreach and educational activities.
  • Serves as backup to the SASS program staff with volunteer management, and client advocacy as needed.
  • Assists in the recruitment and training of new volunteers, updating of volunteer training manuals and coordination and notification of volunteer in-service training classes.


  • Successful completion of 73 hours of SASS training program required within 6-months of hire date.
  • Must be able to effectively develop and deliver appropriate presentations to large audiences of all age groups.
  • One-year minimum experience providing crisis intervention victim advocacy, public speaking, creating presentations, working with volunteers, and office assistance required.
  • Ability to listen, accurately assess client needs and manage individual diversity issues presented without bias.
  • Solid written and verbal communication skills.
  • Computer literate with the ability to operate standard office equipment and software.
  • Ability to work some evening and weekend hours as needed required.
  • Must maintain and adhere to Crisis Support Services of Nevada’s ethics and confidentiality standards.
  • Must pass in-depth background check to include State and Federal criminal history and employment history.
  • Valid driver’s license and operational, registered and insured vehicle.


  • Degree in social services, human development and family studies, education or community health services or related field preferred.
  • Bilingual in Spanish and English is highly desired.


  • This job description does not state or imply that these are the only duties to be performed. The Sexual Assault Support Services Victim Advocate will be required to follow instructions and to perform duties as directed by their supervisor.


  • Address a cover letter discussing why you think you would be a good fit for the position and résumé to Director of Human Resources at hr@cssnv.org.
  • This position will remain open until an offer is accepted.
  • Interviews and placement will begin immediately.