Anyone can call the Crisis Support Services of Nevada (CSSNV) hotline. If you are in need of emotional support, have suicidal thoughts or if you or someone you know is being abused and needs to learn about the available resources in your area, don’t hesitate to contact the hotline. As long as you have a phone, you can call or text the hotline and talk to someone. It may be difficult to take the first step and you might be wondering what you can expect. To make it a little easier for you, here are a few things you can expect when you call the 24/7 CSSNV hotline.
- Who is answering my call?
When you call the 24/7 CSSNV hotline you will be prompted with a short, automated message. After a brief wait, you’ll be in touch with one of CSSNV’s representatives. Our representatives are made up of trained staff and volunteers who are willing to listen and offer support in whichever way you may need it. Anything you speak to them about will remain confidential and you can always remain anonymous as long as no one is in danger.
- What can I talk about?
Calling a hotline can be nerve-racking. When you are ready to speak with someone, the CSSNV hotline is available 24/7. Here, the floor is yours. You are welcome to talk about anything that is on your mind and you are welcome to ask any questions. CSSNV is here to help you in any way possible. You can speak to us about your feelings and needs. You can also call if you want to find help for someone other than yourself. Whatever it is, we will work with you to find you the help and resources you need. There is no cost to this service.
- How long does the call last?
When you call CSSNV, you can expect the call to last as long as you want it to. We will not pressure you and you do not have to answer any questions that make you uncomfortable. We are here to listen and to provide you with some helpful resources. Whether you call one time or five times, you can always call and expect to speak judgment-free conversation.
- Have you called CSSNV in the past?
When you call CSSNV, you might be asked if you have called in the past. We ask this because we want to know if we shared with you any resources and if you were able to receive them. This helps us ensure we are helping you in any way possible. If you were unable to receive any of the help we suggested, we want to make sure we help you with what you need.
- What happens at the end of my call?
CSSNV will never ask you for any sort of payment or ask you to identify yourself. Your safety and privacy are our top priorities. Typically, the call will end with some sort of recommendation. Perhaps you’ve agreed to call again if you ever feel alone or to have us call you later to check-in. Whichever way it ends, we will always strive to make you feel better than when you initially called. Overall, we are here to help.
If you are not ready to call or text us, you can always find community resources on our website. We have a list of free, statewide services and additional resources depending on what you need. You are not alone, we are here to help. Please call 1-800-273-8255 or text CARE to 839863. Our representatives and services are also available for Spanish-speakers.