Privacy Policy


Effective date: December 07, 2018

Crisis Support Services of Nevada (“us”, “we”, “our”, or “CSSNV”) operates the cssnv.org website (the “service” or “site”). Our contact email address is info@crisiscallcenter.org and our mailing address is P.O. Box 8016, Reno, NV 89507.

This page informs of our policies regarding the collection, use, and disclosure of personal data when individuals use our service and the choices individuals have associated with that data.

CSSNV uses user data to provide and improve the service. By using the service, individuals agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to the community.

Types of Data Collected

Personal Data

While using our service, we may ask individuals to provide us with certain personally identifiable information that can be used to contact or identify individuals (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, City, State, ZIP/Postal code
  • Cookies and Usage Data

Usage Data

We may also collect information how the service is accessed and used (“Usage Data”). This Usage Data may include information such as the user’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that individuals visit, the time and date of the visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

An individual can instruct their browser to refuse all cookies or to indicate when a cookie is being sent. However, if individuals do not accept cookies, individuals may not be able to use some portions of our service.

Examples of Cookies:

  • Session Cookies: We use Session Cookies to operate our service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

Links to Other Websites

Our service may contain links to other sites that are not operated by us. If individuals click on a third party link, individuals will be directed to that third party’s site. We strongly advise individuals to review the Privacy Policy of every site each individual visits.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, services, or embedded content.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, services, or embedded content.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile.

You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. Further information about YouTube’s handling of user data can be found in the data protection declaration of YouTube located here in Google’s Privacy Policy https://policies.google.com/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored. If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile.

You can prevent this by logging out of your Vimeo account. For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this site uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform, attractive, and legible presentation of our website, and is a standard industry best practice.

If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s Privacy Policy at https://policies.google.com/privacy.

PayPal

Our website uses PayPal for payments. PayPal has developed a Privacy Statement to explain how it may collect, retain, process, share and transfer your Personal Data when you visit PayPal’s websites or use PayPal services. For more information refer to PayPal’s Privacy Statement at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

Comments

When users leave comments on the site we collect the data shown in the comments form, the comment data provided by the user, and the user’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using the service. If the user has a Gravatar account, and after approval of your comment, your profile picture may be visible to the public in the context of your comment. The Gravatar service privacy policy is available here: https://automattic.com/privacy.

Use of Data

Crisis Support Services of Nevada uses collected data for various purposes:

  • To provide and maintain the service
  • To notify individuals about changes to our service
  • To allow individuals to participate in interactive features of our service when individuals choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the service
  • To monitor the usage of the service
  • To detect, prevent, and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If individuals are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Crisis Support Services of Nevada will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data Retention

Data collected or processed by this web site, including “Personal Data” is kept indefinitely. If you leave a comment, the comment and its metadata are also retained indefinitely.

For users with accounts on our website (if any), we store the personal information provided by the account holder in their user profile and any subsequent data they enter or access while logged in. Website administrators can see this information and website administrators can edit user account information, most often to open or close accounts and assist with account access. User accounts may be terminated at any time for any reason at the discretion of the website administrators and business administrators.

What Rights Users Have over Their Data

If you have an account on this site, or have left comments, you can request to receive an exported file of any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Due to the nature of our services, for the safety and anonymity of the people we help, all account holder, site visitor, user, and commenter user data is kept strictly confidential and all requests for any and all user data, including verification of the existence of accounts or verification of any and all personally identifying information about account holders, site visitors, users, or individuals who left comments, must be formally requested through the legal system via subpoena.

Disclosure of Data

Legal Requirements

Crisis Support Services of Nevada may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Crisis Support Services of Nevada
  • To prevent or investigate possible wrongdoing in connection with the service
  • To protect the personal safety of users of the service or the public
  • To protect against legal liability

Security of Data

Security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our service (“Service Providers”), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated to maintain confidentiality and not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

An individual can opt-out of having made their activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Additional information on the privacy practices of Google Analytics can be found in the Google Privacy Policy at https://policies.google.com/privacy.

Changes to This Privacy Policy

We will update our Privacy Policy from time to time. We will notify service users of any changes by posting the new Privacy Policy on this page.

We will let service users know via a prominent notice on our service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

Service users are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@crisiscallcenter.org.