Privacy Policy
Effective date: December 07, 2018
Last updated: April 14, 2026
Crisis Support Services of Nevada (“us”, “we”, “our”, or “CSSNV”) operates the cssnv.org website (the “service” or “site”). Our contact email address is info@cssnv.org, and our mailing address is P.O. Box 8016, Reno, NV 89507.
This Privacy Policy describes how CSSNV collects, uses, discloses, and protects personal information when individuals visit our website or engage with CSSNV services, including crisis support provided by phone, text, and chat.
By using this website or engaging with CSSNV services, individuals acknowledge this Privacy Policy and consent to the collection and use of information as described below.
Information Collection and Use
We collect different types of information for various purposes to provide, maintain, improve, and protect our services.
Crisis Communication Services (Call, Text, and Chat)
CSSNV provides crisis support via phone, text, and chat, including participation in the 988 Suicide & Crisis Lifeline and other crisis service lines operated by CSSNV.
For 988 services, privacy practices are governed in part by the 988 Suicide & Crisis Lifeline network, including its Confidentiality Statement, Privacy Policy, and related terms. CSSNV operates as a local contact center within this network and adheres to applicable federal and state requirements, as well as network expectations where applicable.
Information shared during crisis interactions, whether by phone, text, or chat, may be documented by Crisis Counselors and used to provide support, assess safety, coordinate care, support quality improvement, and improve services.
Confidentiality is a core principle of crisis services, but confidentiality is not the same as anonymity. Individuals do not have to share identifying information to receive support, but any information voluntarily provided may be documented as part of the interaction.
Use of CSSNV services constitutes acknowledgment of this Privacy Policy. For certain services, including text and chat, individuals may be presented with additional disclosures or terms prior to engagement, and continued use of the service indicates consent.
Types of Data Collected
Personal Data
While using our website or services, we may ask individuals to provide personally identifiable information that can be used to contact or identify them (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, city, state, ZIP or postal code
- Information voluntarily shared during crisis interactions
- Cookies and usage data
Usage Data
We may also collect information about how the website or services are accessed and used (“Usage Data”). This Usage Data may include information such as Internet Protocol address, browser type, browser version, the pages visited, the time and date of the visit, the time spent on pages, device identifiers, phone number used to call or text a service, general device or browser information, and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on our website and to hold certain information.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to a browser from a website and stored on a device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our website.
An individual can instruct their browser to refuse all cookies or to prompt before a cookie is sent. However, if individuals do not accept cookies, they may not be able to use some portions of the site.
Examples of cookies include:
- Session Cookies: We use Session Cookies to operate our service.
- Preference Cookies: We use Preference Cookies to remember preferences and settings.
- Security Cookies: We use Security Cookies for security purposes.
Links to Other Websites
Our service may contain links to other sites that are not operated by us. If individuals click on a third-party link, they will be directed to that third party’s site. We strongly advise individuals to review the privacy policy of every site they visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, services, or embedded content.
Embedded Content from Other Websites
Articles on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves as if the visitor had visited the other website directly.
These websites may collect data, use cookies, embed additional third-party tracking, and monitor interactions with embedded content, including tracking interactions if the visitor has an account and is logged in to that website.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites, services, or embedded content.
YouTube
Our website uses YouTube plugins, which are operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers may be established. Here, the YouTube server is informed about which of our pages you have visited. If you are logged in to your YouTube account, YouTube may associate your browsing behavior directly with your personal profile.
You can prevent this by logging out of your YouTube account. Further information about YouTube’s handling of user data can be found in Google’s Privacy Policy at https://policies.google.com/privacy.
Vimeo
Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers may be established. Vimeo may receive your IP address and information regarding which pages you visit.
For more information on how Vimeo handles user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.
Google Web Fonts
To ensure consistent font rendering, this site may use web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display text correctly. For this purpose, your browser may establish a direct connection to Google servers. Google may therefore become aware that our web page was accessed via your IP address.
Further information about handling user data can be found at https://developers.google.com/fonts/faq and in Google’s Privacy Policy at https://policies.google.com/privacy.
PayPal
Our website may use PayPal for payments. PayPal has developed a Privacy Statement to explain how it may collect, retain, process, share, and transfer personal data when individuals visit PayPal websites or use PayPal services. For more information, refer to PayPal’s Privacy Statement at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
Comments
When users leave comments on the site, we may collect the data entered in the comments form, the user’s comment content, and the user’s IP address and browser user agent string to help with spam detection.
An anonymized string derived from an email address may be provided to the Gravatar service to determine whether the user is using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy.
Use of Data
Crisis Support Services of Nevada uses collected data for various purposes:
- To provide and maintain the website and services
- To respond to requests for support and provide crisis intervention
- To assess safety and coordinate care
- To notify individuals about changes to our services
- To allow individuals to participate in interactive features of our services when they choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve services
- To monitor usage of the website and services
- To detect, prevent, and address technical issues
- To support training, supervision, quality improvement, accreditation, and aggregated reporting
By engaging with CSSNV services, including phone, text, and chat, individuals consent to the collection and use of information as described in this Privacy Policy.
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
If individuals are located outside the United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to the United States for processing.
Your consent to this Privacy Policy, followed by your submission of information, represents your agreement to that transfer.
CSSNV will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including controls related to the security of your data and other personal information.
Data Retention
Data collected or processed through this website may be retained as necessary for administrative, operational, legal, quality improvement, safety, and security purposes.
Information related to crisis services may be retained in accordance with organizational policy, contractual requirements, applicable law, safety needs, and operational standards. Website comments and their metadata may also be retained.
For users with accounts on our website, if any, we store personal information provided in the user profile, as well as any subsequent data entered or accessed while logged in. Website administrators may view and edit account information to open or close accounts and assist with access. User accounts may be terminated at any time at the discretion of website administrators and business administrators.
What Rights Users Have over Their Data
If you have an account on this site or have left comments, you can request an export of the personal data you have provided to us. You can also request that we erase personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, security, safety, quality improvement, or operational purposes.
Due to the nature of our services, and to protect the safety and anonymity of individuals seeking help, CSSNV treats user and service data as highly sensitive. Requests for certain records or identifying information may be limited, denied, or require legal process where applicable.
Disclosure of Data
Limits of Confidentiality
CSSNV prioritizes privacy and confidentiality. However, confidentiality is not the same as anonymity. Individuals may choose what information to share, but any information voluntarily provided may be documented as part of service delivery.
Identifiable information is not shared outside CSSNV except with consent, when necessary to coordinate care as permitted, when there is imminent risk of harm to the individual or another person, or when disclosure is otherwise required by law.
CSSNV does not share identifying information, testimonials, or individual stories in public-facing materials without the individual’s explicit, informed consent.
Legal Requirements
Crisis Support Services of Nevada may disclose your Personal Data in good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Crisis Support Services of Nevada
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Respond to imminent risk of serious harm
- Protect against legal liability
Emergency Situations
CSSNV crisis services are not a substitute for emergency services. If an individual is in immediate danger, emergency services (911) or other emergency responders may be contacted to ensure safety.
Security of Data
Security of your data is important to us. CSSNV uses reasonable administrative, technical, and physical safeguards to protect Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Service Providers
We may employ third-party companies and individuals to facilitate our services (“Service Providers”), to provide services on our behalf, to perform service-related functions, or to assist us in analyzing how our services are used.
These third parties may have access to Personal Data only to perform these tasks on our behalf and are expected to maintain confidentiality and not disclose or use information for any other purpose.
Text and Chat Services
Text and chat services may be delivered through third-party platforms. While CSSNV takes reasonable steps to protect information, electronic communication carries inherent risks.
For 988 text and chat interactions, additional terms, confidentiality statements, and privacy practices may apply through the 988 Suicide & Crisis Lifeline network. For all other CSSNV-operated text and chat services, this Privacy Policy governs the collection and use of information unless otherwise stated.
Youth and Privacy
CSSNV provides crisis services to individuals of all ages. The organization limits the collection of personal information to what is necessary to provide support, assess safety, and coordinate care.
CSSNV adheres to applicable privacy standards, including the Children’s Online Privacy Protection Act (COPPA), as applicable to crisis service delivery and website use.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our website.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may use the data collected to track and monitor use of our website. This data may be shared with other Google services. Google may use collected data to contextualize and personalize ads in its own advertising network.
An individual can opt out of having their website activity made available to Google Analytics by installing the Google Analytics opt-out browser add-on. Additional information on Google Analytics’ privacy practices can be found in Google’s Privacy Policy at https://policies.google.com/privacy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify service users of any changes by posting the updated Privacy Policy on this page and updating the “Last updated” date at the top.
Where appropriate, we may also provide a prominent notice on our website prior to material changes becoming effective. Continued use of the website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at info@cssnv.org.