What We Do

Practical support when crisis cannot wait.

Crisis Support Services of Nevada operates programs that provide immediate crisis intervention, ongoing care connection, and dedicated advocacy for survivors. Our work is built around access, safety, follow-through, and public trust.

24/7
crisis response care coordination victim advocacy
How we serve

Clear programs. Defined responsibilities. Support that follows through.

Immediate access 24/7 support through phone, text, chat, and specialized crisis lines.
Local connection Support informed by Nevada communities, systems, and available resources.
Ongoing care Follow-up and navigation for people who need more than one conversation.
Accountable practice Quality review, accreditation, training, and safety-centered operations.
Core programs

A first point of support in moments of crisis.

CSSNV’s programs are built to meet people in the moment, help stabilize immediate concerns, and connect them to the right support when more help is needed.

01

Crisis Contact Center

The Crisis Contact Center is the core of CSSNV’s work. Operating 24/7/365, trained crisis counselors provide immediate de-escalation, emotional support, suicide intervention, safety planning, and connection to resources by phone, text, and chat.

24/7 support Safety planning De-escalation
Read more about the Contact Center
02

Nevada 988 — Suicide & Crisis Lifeline

CSSNV serves as Northern and Rural Nevada’s regional 988 crisis contact center within Nevada’s statewide 988 system. Our team helps ensure people can reach trained crisis counselors with local knowledge and connection to Nevada resources.

Call 988 Text 988 Chat with 988
Learn about our role with 988
03

Care Coordination

Crisis support does not always end when a call, text, or chat disconnects. Care Coordination provides follow-up support, resource navigation, and connection to ongoing care for individuals with complex behavioral health, social service, or support needs.

Follow-up Resource navigation Care connection
Explore Care Coordination
04

Victim Services Unit

The Victim Services Unit provides confidential, survivor-centered advocacy for individuals impacted by sexual violence. Advocates offer emotional support, information, reporting options, forensic exam accompaniment, referrals, and connection to ongoing resources.

Confidential advocacy Forensic exam support Survivor-centered care
Read about Victim Services
Specialized support

Programs built around real community needs.

CSSNV’s work includes more than a single hotline. We support specialized lines, advocacy partnerships, campus-based survivor support, and community-facing education designed to strengthen Nevada’s crisis response system.

Specialized Hotlines

CSSNV supports specialized crisis and behavioral health lines that help connect callers to the right service, program, or response pathway.

Victim Services

Confidential survivor advocacy through full-time community-based advocates, the Sexual Assault Response Team, Campus Victim Advocate services, and hotline follow-up support, helping survivors of sexual violence access information, accompaniment, and connection across community and campus settings.

Training and Community Education

CSSNV helps build community capacity through education on crisis response, suicide prevention, trauma-informed care, and supportive response practices.

Quality, safety, and accreditation

Public trust requires disciplined operations.

Accredited practice CSSNV maintains national crisis center accreditation and aligns operations with accepted standards for crisis response.
Training and supervision Crisis counselors, advocates, and staff receive structured training, coaching, and support for high-stakes work.
Quality review Services are monitored and refined through quality improvement, documentation review, and operational accountability.
Safety-centered response Our work prioritizes emotional safety, confidentiality, stabilization, and connection to appropriate next steps.

Crisis Support Services of Nevada (CSSNV) provides free, 24/7 support to anyone experiencing a crisis or emotional distress through phone, text, and chat. CSSNV does not discriminate on the basis of race, color, sexual orientation, age, religion, national origin, marital status, military status, political belief, disability, or any other protected status. Standard messaging and data rates may apply. Text STOP to opt out.