Are you passionate about supporting survivors and advocating for victims of crimes? Do you have a deep commitment to providing compassionate care during critical moments? Crisis Support Services of Nevada (CSSNV) is seeking dedicated individuals to join our Victim Services Unit as a Victim Services Specialists, offering essential advocacy and support to those who need it most.

We currently have (1) position open: 

• (1) Full-Time Victim Services Specialist (5/8s or 4/10s work schedule and on-call, weekends, evenings as needed)

Applicants must be located in Washoe County. Interviews and placement begin immediately. The position will remain open until filled.

About Us

Crisis Support Services of Nevada (CSSNV) is a leading provider of crisis intervention, suicide prevention, and support services. We proudly serve as Nevada’s designated 988 Suicide & Crisis Lifeline provider. Our team is dedicated to offering empathetic support, resources, and advocacy to individuals facing life’s toughest challenges. As we continue to grow and innovate, we seek individuals who are passionate, committed, and ready to make a difference.

CSSNV’s Victim Services Unit (VSU), formerly known as Sexual Assault Support Services (SASS), is a program of CSSNV and was founded in 1979 as a victim response program in collaboration with Washoe County and the City of Reno to provide quality care to assault victims and to help navigate the legal system.

The Role

CSSNV is seeking a dedicated and compassionate Victim Advocate Specialist to provide comprehensive support and advocacy for victims of crimes, particularly during forensic exams. This role also includes administrative responsibilities such as filing reports, managing inventory at the Child Advocacy Center (CAC), contributing to program development, and ensuring coverage and compliance with our Sexual Assault Support Services hotline. Additionally, the specialist will contribute in training new interns and volunteers, conduct follow-ups with survivors, and engage in community outreach through tabling at various events. This position is vital in ensuring that victims receive the emotional support, information, and resources they need while also supporting the overall growth and efficiency of the program.

This position places a strong emphasis on supporting and expanding our campus victim advocacy (CVA) program. The role involves providing direct advocacy and crisis intervention services to college students who have experienced sexual assault, dating or domestic violence, stalking, or other forms of interpersonal violence. The advocate will collaborate closely with campus partners—including Title IX offices, campus police, and counseling services—to ensure survivors receive trauma-informed, confidential, and coordinated care. In addition, the position will promote awareness and prevention efforts through outreach, education, and relationship-building with campus communities to strengthen the overall support network for student survivors.

Our headquarters is in Reno, NV, and involves in-person advocacy at the CAC, the facility where we advocate for survivors during their Sexual Assault Forensic Exam (SAFE).

Position Duties

• Provide advocacy for survivors of power-based violence, including sexual assault, domestic violence, stalking, and dating violence.
• Respond to cases of intimate violence during and/or after business hours, including overnight shifts.
• Offer emotional support and crisis intervention during forensic exams and other critical situations.
• Ensure victims understand their rights and available options, providing information on legal, medical, and therapeutic resources.
• Conduct follow-ups with survivors to ensure ongoing support and assistance.
• Maintain compliance with the SASS hotline, ensuring that all protocols and procedures are followed.
• Manage and maintain accurate documentation, including safety plans, contact records, and agency reports.
• Keep inventory of stock and supplies at the CAC.
• Support program development and innovation efforts, including creating and implementing new initiatives.
• Train new interns and volunteers, ensuring they are equipped with the necessary skills and knowledge.
• Prepare, schedule, and conduct community training on subject matter related to the position.
• Assist the Victim Services Coordinator with volunteer recruitment, management, and retention.
• Represent CSSNV at official meetings, liaising with government officials, politicians, and community stakeholders.
• Conduct community outreach by representing CSSNV at various community events, providing information and raising awareness.

Required Qualifications

• Successful completion of a training program required within 6 months of hire date.
• Minimum one year of experience in crisis intervention, victim advocacy, public speaking, training, volunteer coordination, office assistance, and community outreach.
• Ability to listen, accurately assess client needs, and manage individual diversity issues without bias.
• Strong written and verbal communication skills.
• Computer literate with the ability to operate standard office equipment and software.
• Ability to work evening and weekend hours as needed.
• Must adhere to CSSNV’s ethics and confidentiality standards.
• Ability to pass a State and Federal criminal background check.
• Valid driver’s license with an operational, registered, and insured vehicle.

Desired Qualifications

• Certifications and training relevant to victim advocacy.
• Bilingual in Spanish and English is highly desired.

Compensation & Benefits

• 5/8s or 4/10s for Full-Time employees
• $45,000 – $49,000 Salaried
• Benefits package for eligible full-time employees, including health, dental, and vision insurance, and paid time off.

Questions?

If you have any questions about the position or the application process, please contact our HR department at hr@cssnv.org.