Are you passionate about supporting survivors and advocating for victims of crimes? Do you have a deep commitment to providing compassionate care during critical moments? Crisis Support Services of Nevada (CSSNV) is seeking dedicated individuals to join our team as Victim Services Specialists, offering essential advocacy and support to those who need it most.

We currently have (1) position open: 

• (1) Full-Time Victim Services Specialist (4/10s during regular business hours — on-call, weekends, evenings as needed)

Applicants must be located in Washoe County. Interviews and placement begin immediately. The position will remain open until filled.

About Us

Crisis Support Services of Nevada (CSSNV) has been a lifeline for individuals in need, providing compassionate support and vital resources for over 50 years. Formerly known as the Crisis Call Center, we are proud to be the designated 988 Suicide & Crisis Lifeline provider for Nevada. Our Sexual Assault Support Services (SASS) program offers in-person advocacy to survivors and ongoing follow-up. As we continue to innovate and expand our services, CSSNV remains dedicated to offering an empathetic ear, a caring heart, and a helping hand to those facing life’s toughest challenges.

The Role

As a Victim Services Specialist, you will provide comprehensive support and advocacy for victims of crimes, particularly during forensic exams. This role is crucial in ensuring victims receive the emotional support, information, and resources they need during and after critical situations. Additionally, you will contribute to program development, manage inventory at the Child Advocacy Center (CAC), and assist in training new interns and volunteers. Your work will also involve conducting follow-ups with survivors and engaging in community outreach.

Position Duties

• Provide advocacy for survivors of power-based violence, including sexual assault, domestic violence, stalking, and dating violence.
• Respond to cases of intimate violence during and/or after business hours, including overnight shifts.
• Offer emotional support and crisis intervention during forensic exams and other critical situations.
• Ensure victims understand their rights and available options, providing information on legal, medical, and therapeutic resources.
• Conduct follow-ups with survivors to ensure ongoing support and assistance.
• Maintain compliance with the SASS hotline, ensuring that all protocols and procedures are followed.
• Manage and maintain accurate documentation, including safety plans, contact records, and agency reports.
• Keep inventory of stock and supplies at the CAC.
• Support program development and innovation efforts, including creating and implementing new initiatives.
• Train new interns and volunteers, ensuring they are equipped with the necessary skills and knowledge.
• Prepare, schedule, and conduct community training on subject matter related to the position.
• Assist the Victim Services Coordinator with volunteer recruitment, management, and retention.
• Represent CSSNV at official meetings, liaising with government officials, politicians, and community stakeholders.
• Conduct community outreach by representing CSSNV at various community events, providing information and raising awareness.

Required Qualifications

• Successful completion of a training program required within 6 months of hire date.
• Minimum one year of experience in crisis intervention, victim advocacy, public speaking, training, volunteer coordination, office assistance, and community outreach.
• Ability to listen, accurately assess client needs, and manage individual diversity issues without bias.
• Strong written and verbal communication skills.
• Computer literate with the ability to operate standard office equipment and software.
• Ability to work evening and weekend hours as needed.
• Must adhere to CSSNV’s ethics and confidentiality standards.
• Ability to pass a State and Federal criminal background check.
• Valid driver’s license with an operational, registered, and insured vehicle.

Desired Qualifications

• Certifications and training relevant to victim advocacy.
• Bilingual in Spanish and English is highly desired.

Compensation & Benefits

• 4/10s for Full-Time employees
• $20 – $24 per hour, depending on experience.
• Benefits package for eligible full-time employees, including health, dental, and vision insurance, and paid time off.

Questions?

If you have any questions about the position or the application process, please contact our HR department at hr@cssnv.org.